Customer Service Representative - PetVet Care Centers
Plainfield, NJ
About the Job
Position Overview:
The Veterinary Receptionist supports and adds value to an efficient organization dedicated to quality care and exceptional service. You will perform a variety of clerical and client service work in providing support to the hospital, doctors, and to clients during what can be high stress situations. As a Veterinary Receptionist, you are the first point of contact with our clientele when they call us and when they bring their pet in. Making our client's feel welcome and part of our family is essential to building long term relationships with our clients and patients!
Tasks include:
-Coordinating the flow of pets and owners in the lobby; placates owners distressed by long waits, scheduling glitches, and other problems.
-Identifying potential emergencies in person, and over the phone, and scheduling those appointments appropriately.
-Organizing and processing all payment and invoices.
-Performing cashiering duties.
-Responding to inquiries about the range of services the practice provides and the species it treats; refer to appropriate department/staff member as needed.
-Inputting data and communication notes into the practice management software.
-Coordinating and scheduling appointments; providing clients with appointment reminders and any special instructions
-Taking deposits for various procedures and appointments.
-Responding to client emails and text messages; typing and editing a variety of correspondence, and processing faxes.
-Knowledge of basic veterinary medicine terminology.
-Becoming familiar with our retail products, medications, vaccinations, routine testing, and heartworm and flea preventatives and being able to confidently discuss with clients.
Minimum Qualifications/Requirements:
-High school diploma, GED or equivalent combination of education, and/or experience.
-Knowledge of clerical procedures and computers.
-Must be flexible with scheduling.
-Tasks may involve extended periods of time at a keyboard or workstation and/or extended periods of time standing and/or walking.
-Some moderately physically demanding work, involving lifting or carrying up to 40 pounds.
-Competitive hourly salary based on experience and knowledge.
Shift Availability:
-Rotating Shifts:
-Mondays 8-2
-Wednesday 8-2
-Friday 8-2
PetVet Care Centers, Inc. is one of the nation's leading operators of veterinary hospitals for companion animals. The company operates over 450 hospitals across multiple states and employs over 11,000 people including over 800 veterinarians. Since its inception, PetVet has been structured around a model that is focused on developing a partnership between the hospitals and the company and providing the highest quality medicine and service.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
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