Customer Service Representative - Parts Authority

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Overview

Parts Authority, founded in 1973, is a leading national distributor of automotive replacement parts, tools/equipment and transmissions. Headquartered in Long Island, New York, Parts Authority is rapidly expanding, and today has more than 200 locations servicing customers in New York, New Jersey, Pennsylvania, Maryland, Washington DC, Virginia, Ohio, Georgia, Florida, Texas, Arizona, California, Oregon and Washington.

Parts Authority has grown through both organic initiatives and acquisitions. Over the past several years Parts Authority has acquired over a dozen companies as part of its expansion strategy. Parts Authority’s catalog of over 3 million parts covering more than 125 million applications, ensures our customer partners receive the parts they want, when they want them.

What makes Parts Authority different is OUR TEAM. Parts Authority has a team of professionally trained, experienced counter people to assist in finding the right parts and the right brand for each application.

Parts Authority carries the best brands in the business for domestic and import vehicles. AC Delco, Motorcraft, Denso, Bosch, KYB, Monroe, Gates, Dorman and Exide are just a few of the more than 400 suppliers from around the world, that Parts Authority partners with to bring our customer partners the best parts.

Each and every team member plays a vital role in our success. We are rapidly expanding and looking for a professional, self-motivated individual to fill the role of Customer Service Representative.

Responsibilities

• Answer calls about collision auto parts, helping customers with availability and pricing.
• Use our systems to process orders, check online orders, and handle returns or exchanges for collision auto body parts.
• Call customers to update them on their orders, confirm account info, and make sure we have the right business details.
• Understand collision auto body parts well to answer questions and solve problems for our customers.
• Support customers while following our rules, balancing what they need with what our company needs.
• Let customers know why PartsAuthority is a good choice when it comes to all of their automobile repair needs, emphasizing things like complete inventory of collision auto body parts and mechanical parts, easy ordering, and quick returns.
• Keep good records of all your talks with customers, especially about collision auto body parts.

Qualifications

Minimum Requirements:

• Must be a true Team Player! 
• Bilingual proficiency is strongly preferred.
• Positive attitude and engaging personality.
• Exceptional communication skills, including attentive listening, understanding, and timely follow-up on customer requests.
• Precise handling of customer issues with professionalism and courtesy.
• Ability to build rapport and establish credibility with customers.
• Enthusiasm, patience, and a positive demeanor.
• High school diploma or equivalent is a plus.
• Minimum age requirement: 18 years old
• Open to training

Some of the benefits of being a part of our growing Parts Authority family:

• Medical Coverage
• Pharmacy Coverage
• Dental Coverage
• Vision Coverage
• Basic Life and AD&D
• Short Term Disability Coverage
• Voluntary Short Term Disability Coverage
• Voluntary Long Term Disability Coverage
• Flexible Spending Account
• Commuter Expense Reimbursement Account
• Health Savings Account
• Health Reimbursement Account
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• ID Theft Insurance
• Legal Plan Insurance
• Pet Insurance
• Employee Assistance Program (EAP)
• Paid Holidays, Sick and Vacation
• Profit Sharing/401 (k) Plan
• Employee Discounts on Merchandise

We are an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, creed, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, presence of a non-job-related medical condition or handicap, or any other legally protected status.

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