Customer Service Representative - One Call Concepts, Inc.

Summary or overview of job duties:

Starting pay rate is $19.

Full and part-time shifts available.

All classroom training is full time (M-F from 8:30a-4:00p). Classroom training and on-the-phone training is in our Piscataway office. After successful completion of a portion of phone training, the position is remote indefinitely. Everyone should plan to be in the office for at least 1 month.

We are an inbound call center that processes mark out requests for excavation purposes. All candidates must enjoy customer service and answering incoming calls. He/she must have the ability to accurately type a minimum of 35 wpm. The employee must project a professional image through phone and personal interaction. He/she must be able to troubleshoot problems and provide resolution to our client’s inquiries. In addition this position requires a detail oriented individual with excellent attendance.

Requirements

Essential duties and responsibilities include but are not limited to the following:

• Answer incoming calls and assist customers complete locate requests and/or resolve customer questions
• Process web tickets and respond to web chat requests
• Monitor EIs and call out backup messages as necessary
• Present and discuss the products and services of the company to customers
• Perform other duties as assigned

Job requirements

• Minimum accurate data entry of 35 wpm
• Ability to work independently in a high volume, detail oriented environment
• Strong customer service skills
• Excellent verbal and written communication skills
• Ability to prioritize work and multi-task
• Consistent attendance and stable work history
• Ability to work and change with dynamic professional environment
• Consistently meets or exceeds KPIs

Benefits

We offer health, dental, prescription and life insurance, paid vacation and

holidays and a 401K program.

Please complete the form HERE and the application HERE to apply.