Customer Service Representative - Phillips Staffing

Phillips Staffing is seeking a detail-oriented individual with customer service experience for a Customer Service Representative role in Piedmont, SC! The Customer Service Representative (CSR) performs all duties related to all Palmetto Pass and Violation Processing requests, inquiries and complaints. 
Responsibilities:

• Open, maintain and close Palmetto Pass accounts. 
• Initiate, research and finalize Violation Notices. Process payments made using cash, check and credit card. 
• Data Entry using MS Excel and MS Word. 
• Answer telephone calls in a polite, friendly and professional manner. 
• Process correspondence accurately. 

Requirements:

• Must have at least 3 years of prior experience in a high volume customer service call center
• Ability to fluently speak English and Spanish
• Ability to communicate clearly and effectively 
• Ability to multi-task Maintain accurate data entry threshold (99.5%)
• Maintain professionalism and composure with customers and co-workers
• Possess excellent organizational skills
• Ability to adapt immediately and unhesitatingly to changes in procedures or schedules
• Ability to make mathematical calculations
• Ability to prepare complete reports Work with minimal supervision
• Possess knowledge of Office Equipment
• Possess knowledge of Personal Computers
• Must be able to climb stairs and lift up to 40 pounds as needed

Shift Schedule: 1st Shift, 8:30 am - 5:00 pm, Monday - Friday
Pay Rate: $15 - 20/Hour, Based on Experience