Customer Service Representative - Breeze Unlimited

Allstate Insurance agency is looking for a rock star customer service representative to join the team! 

Who We Are:

The Allstate Corporation is the largest publicly held personal lines property and casualty insurer in America. We are the Allstate “VIP” Team in Phoenix, AZ and we offer the highest level of customer satisfaction to each and every customer while custom tailoring our products for our clients' insurance needs. Be a part of the Good Hands Team – we offer potential for growth within the company as well as competitive salary and benefits.

Who You Are:

• A solutions-focused Property & Casualty licensed customer service representative with a minimum of two years of experience.
• A dedicated professional who loves to speak with clients and help find solutions that fit them.
• An upbeat team player who possesses a genuine willingness to learn insurance and be resourceful.

What You Will Be Doing:

Customer Onboarding:

• Efficiently onboard new customers, ensuring they fully understand available discounts, services, and contract terms.
• Provide a welcoming and informative experience to make customers feel valued and confident in their decision.

Scheduling Appointments:

• Coordinate appointments between customers and our agents, ensuring schedules are optimized for efficiency.
• Communicate appointment details and any necessary information to all parties involved.

Property Inspections:

• Collaborate with inspection teams to schedule property inspections as per customer requirements and regulatory guidelines.
• Ensure inspections are conducted in a timely manner and reports are shared with customers promptly.

Billing and Payments:

• Manage billing inquiries and provide accurate information regarding invoices, payment options, and due dates.
• Process payments, set up payment plans, and maintain accurate records of financial transactions.

Customer Support:

• Respond promptly and professionally to customer inquiries via phone, email, or chat, providing effective solutions and maintaining a high level of customer satisfaction.
• Address and resolve customer complaints or concerns, escalating issues as needed.

What You Need:

• Property and Casualty insurance license is required
• 1+ years of customer service experience
• Basic math skills

What We Are Offering:

• Competitive base salary of $25/hr plus a very lucrative commission/bonus structure.
• Health Benefits after 90 days
• PTO Days

Breeze Unlimited is posting on behalf of Allstate Valley Insurance Professionals.