Customer Service Representative - Flow Control Group

Pewaukee, WI, USA Req #621

Wednesday, April 24, 2024

Company: Tri-Phase Automation

About Us:

Tri-Phase Automation is a unique distributor with over 25 years of experience in the automation industry. We are the trusted partner for manufacturing companies in Wisconsin and Northern Illinois, offering innovative solutions with the widest range of products and services in the Midwest. Our degreed engineers form lasting relationships with customers, acting as an extension of their engineering teams. Rely on us to reduce risk, lower costs, and provide exceptional value-added services based on your specific needs. Experience the Tri-Phase advantage in automation.

Summary

This role is for the Associate to join our Customer Service team sharing the critical role of servicing our customers through the order entry, purchasing, expediting, RMA, and general service functions. The Associate will be responsible for the accurate and timely completion of these functions while being adept at working both independently and with team members.

Responsibilities

• Responsible for understanding and managing the Return Material Authorization (RMA) process.
• Responsible for entering orders, including the placement of vendor purchase orders if necessary.
• Responsible for notifying the customer that their order has been received via an order acknowledgement.
• Responsible for obtaining vendor confirmations and checking those confirmations against our purchase order for accuracy.
• Reviews and monitors each order to ensure timely product delivery.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Manage large amounts of incoming emails and calls from customers and vendors.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Follow communication procedures, guidelines, and policies.
• Special projects as required.

• Bachelor's degree is desired, not required.
• Experience in a customer service setting is a plus.
• Strong communication skills needed.

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No Agencies, Please

Other details

• Pay Type Hourly