Customer Service Representative - Spherion

We are seeking a dedicated and enthusiastic individual to join our team as a Customer Service Representative. In this role, you will play a pivotal role in ensuring customer satisfaction by providing timely and effective assistance to inquiries, resolving issues, and delivering exceptional service experiences.

Responsibilities:
1. Serve as the primary point of contact for customers via phone, email, and chat channels, responding promptly to inquiries and providing accurate information.
2. Assist customers with product-related questions, order status inquiries, billing issues, and other service-related matters with professionalism and empathy.
3. Address customer complaints and concerns in a timely and efficient manner, striving to achieve a resolution that meets or exceeds customer expectations.
4. Document all customer interactions and transactions accurately in the company's CRM system, ensuring thorough record-keeping and follow-up as needed.
5. Collaborate with other departments, including sales, logistics, and technical support, to escalate and resolve complex customer issues.
6. Proactively identify opportunities to improve customer service processes and procedures, contributing to a more efficient and customer-focused environment.
7. Stay informed about product updates, promotions, and company policies to provide accurate and up-to-date information to customers.
8. Participate in ongoing training and development initiatives to enhance product knowledge, customer service skills, and overall job performance.

Working hours: 9:00 AM - 5:00 PM

Skills:
Proficiency in using computer systems and customer service software to manage customer interactions and data.
Detail-oriented with excellent problem-solving abilities, able to multitask and prioritize tasks in a fast-paced environment.
Ability to work independently as well as collaboratively within a team.
Flexibility to work varied shifts, including evenings, weekends, and holidays as required.

Education:
High School

Experience:
1-4 years

Qualifications:
Previous experience in customer service or a related field preferred, with a demonstrated ability to communicate effectively with customers and resolve issues.
Excellent verbal and written communication skills, with a friendly and professional demeanor.
Strong interpersonal skills and the ability to empathize with customers' needs and concerns.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).