Customer Service Representative - The Planet Group
Pawtucket, RI 02861
About the Job
Job Description
Customer Service Representative
Direct Hire
Onsite – Pawtucket Rd.
Pay: $20 hourly
Job Description
We are seeking a Customer Service Representative to deliver exceptional service to both internal team members and external clients through various tasks. Key responsibilities include handling customer calls and promptly resolving issues; data entry; assisting with account reconciliation; preparing reports and invoices; processing new accounts and orders; making outbound calls to gather information or provide follow-up to resolve customer concerns; and occasionally handling miscellaneous projects.
Must:
Direct Hire
Onsite – Pawtucket Rd.
Pay: $20 hourly
Job Description
We are seeking a Customer Service Representative to deliver exceptional service to both internal team members and external clients through various tasks. Key responsibilities include handling customer calls and promptly resolving issues; data entry; assisting with account reconciliation; preparing reports and invoices; processing new accounts and orders; making outbound calls to gather information or provide follow-up to resolve customer concerns; and occasionally handling miscellaneous projects.
Must:
- 1+ years of customer service experience
- High School Diploma/GED; Bachelor’s Degree preferred
- Experience with managing heavy inbound and outbound calls and transferring calls
- 3+ years of business-to-business account support
- Proficiency in Microsoft Office (Word, Excel, Outlook) and internet/intranet usage
- Experience in proofreading and editing documents
Source : The Planet Group