Customer Service Representative - KraftHeinz
Oxnard, CA
About the Job
General information
All posting locations: Oxnard, California, United States of America
Date Published: 04-Mar-2024
Ref #: R-80025
Description & Requirements
About Primal Kitchen
Mark Sisson started Primal Kitchen with a simple mission: to change the way the world eats. Our life and our overall wellness are defined by the thousands of choices we make for ourselves and for our families every day, and choosing real food and investing in your health can lead to a more empowered you. Primal Kitchen condiments and sauces are made with high-quality ingredients that make mealtime easy and delicious, so you can get the most out of life.
In just five short years, Primal Kitchen has catapulted from a small but mighty natural foods start-up to an industry-disrupting leader in real-food condiments, dressings, sauces, and pantry staples.
What we offer
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Starting pay at $19 - $20 per hour
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Benefits begin 30 days after hire
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Fully customizable medical plans (HRA, HSA, FSA), 5 different carrier choices + Prescription (Rx) card
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Full suite of additional plans: vision, dental, life, disability, adoption/family planning reimbursement, childcare, parental leave
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LiveWell lifestyle/well-being discount and rewards program (for example, $50 subsidy for fitness tracker)
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401(k) matching + extra 3% freebie company contribution
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Employee Perks include FREE Products & Swag!
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Business Resource Groups (BRGs)
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Award-winning Ownerversity learning & development resource library
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Employee Assistance Program (EAP) for mental health support
Which locations are we hiring for?
Oxnard, CA – Home of Primal Kitchen condiments, dressings & sauces!
Check us out to learn more https://www.primalkitchen.com/blogs/podcasts/01-the-primal-kitchen-story-with-mark-morgan
Work Schedule
Monday - Friday 7:00am - 3:30pm PST
Customer Service Representative at a glance
Primal Kitchen's customer service goal is to ensure our customer’s every need is met so that they are happy, satisfied lifelong customers. We are looking for a highly trained communicator with a passion for health, wellness, and nutrition to better serve our customers. As a Customer Service Representative (CSR), you will provide product information and resolve questions, concerns, and/or issues that the customer might face while maintaining a positive, empathetic, and professional attitude at all times.
Essential Functions & Responsibilities
- Assist with customer inquiries, account information, and/or complaints via email, online chat, and phone
- Build sustainable relationships and loyalty with customers through open and interactive communication
- Follow communication procedures, guidelines, and policies
- Troubleshoot errors related to order processing and subscriptions
- Process returns and refunds
- Process sample requests submitted by our Sales and Marketing departments
- Knowledgeable of product information
- Assist with online customer reviews
- Track and trend customer issues and complaints to share with QA
Qualifications & Requirements
- An Associate degree or 2 year(s) progressively responsible related experience.
- 1-2 years minimum experience in a position within a related field.
- Experience using MS Office and Google G-Suite required, specifically Excel and Google Sheets
- Experience with an ERP system is highly preferred but not required
- Systems we use - GMAIL, Shopify, SAP/MTE, ShipStation, Basecamp, knowledge of Gorgias would be a plus!
- Excellent verbal, written, and presentation skills
- Ability to interact effectively at all levels and across diverse cultures
- Ability to analyze complex data and develop innovative recommendations and solutions
- Excellent planning, organizing, and project management skills
- Ability to be an effective team member and manage various projects
- Ability to assist in facilitating progressive change
- Ability to navigate multiple platforms and programs.
About Us
Kraft Heinz is a global food company with a delicious heritage. With iconic and emerging food and beverage brands around the world, we deliver the best taste, fun and quality to every meal table we touch. We’re on a mission to disrupt not only our own business, but the global food industry. A consumer obsession and unexpected partnerships fuel our progress as we drive innovation across every part of our company.
Around the world, our people are connected by a culture of ownership, agility and endless curiosity. We also believe in being good humans, who are working to improve our company, communities, and planet. We’re proud of where we’ve been – and even more thrilled about where we’re headed – as we nourish the world and lead the future of food.
Why Us
We grow our people to grow our business. We champion great people who bring ambition, curiosity, and high performance to the table as the guardians of our beloved and nostalgic brands. Good isn't good enough. We choose greatness every day by challenging the ordinary and making bold decisions. All while celebrating our wins - and our failures – as we work together to lead the future of food.
Challenging the status quo takes talent. We invest in your purpose and potential by developing skills and nurturing strengths that leave a legacy on our business and a lasting impact on your career. Because great people make great companies, and we’re growing something great here at Kraft Heinz.
Office Collaboration & Hybrid Work Environment
We believe our office environment fuels our collaboration, connection & community as an organization and allows our employees to grow toward greatness. We also believe providing a more flexible and agile model is essential in today’s workplace. A majority of our office-based employees will be able to work remotely for up to two days each week. Additionally, employees who are subject to this hybrid model will be eligible to work from anywhere for up to six weeks in a rolling 12-month period (in maximum two-week increments and according to benefits and tax guidelines). Some jobs may be required to be performed fully in office depending on the role’s responsibilities and requirements.
Kraft Heinz is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. Applicants who require an accommodation to participate in the job application or hiring process should contact NATAI@kraftheinz.com.