Customer Service Representative - Half Moon Plumbing

Are you bright, positive, and exceptional on the phone? Do you thrive in a dynamic work environment? Do you have a track record of personal high character and are looking to work with others with the same core values? If so, we're looking for someone just like you to join our team at Half Moon Plumbing in Owasso.

At Half Moon, we don't just hire employees—we welcome individuals who embody our company's high standards and core values. We're actively seeking to hire a customer service representative who not only excels in delivering exceptional service over the phone but also fits seamlessly into our culture of trust, honesty, and personal responsibility.

In this role, you'll be the voice of our company, providing top-notch assistance to our valued customers while collaborating closely with our dedicated team members. If you're ready to bring your positivity, flexibility, and dedication to our growing company, we invite you to apply and become part of our success story.

Culture is EVERYTHING at Half Moon Plumbing! Check out our website to learn more about who we are – https://HalfMoonPlumbing.com/join-our-team.

This isn’t just a job. It’s a career. It’s a family. It’s a breath of fresh air.

Our goal is to provide plumbing excellence to our communities and create life-changing career opportunities for our team members.

Job Responsibilities:

• Answer incoming calls to assist customers with booking new appointments and providing information about our services.
• Make outbound calls regarding our memberships and special offers
• Assist current customers with appointment details, including scheduling changes and service inquiries.
• Collaborate with team members to ensure efficient communication and seamless customer service experience.
• Maintain accurate records of customer interactions and appointment bookings using our CRM system.
• Uphold our company's values of trust, honesty, and personal responsibility in all customer interactions.

Qualifications:

• High school diploma or equivalent education required
• Preferred: 2+ years of sales or customer service experience
• Positive, can-do attitude
• Strong interpersonal skills

Preferred Skills:

• Experience in phone sales and customer relationship management (CRM) software
• Proficiency in typing
• Proficiency in multi-tasking

Work Environment:

• Fully onsite position, working alongside other team members in our Owasso office
• This role will report to our office manager

Training and Development:

• Training will be provided to ensure success in the role
• Opportunities for career advancement within our growing company

Benefits:

• Health, dental, vision, and life insurance
• Paid time off and paid holidays
• Company events to foster team-building, employee appreciation, and celebrate successes

Job Details:

• Title – “Customer Service Representative”
• Job Type – Full Time, Onsite
• Location – 14705 116th St. N, Owasso, OK 74055
• Typical Hours – Monday - Friday, 8:00 AM – 5:00 PM
• Pay – Starting at $15 per hour

Join our team and be part of a company that values your hard work and dedication to delivering excellence!