Customer Service Representative - M Cole Wilson American Family Insurance

Join M Cole Wilson American Family Insurance, a customer-focused insurance agency located in Overland Park, Kansas. We are currently hiring a Customer Service Representative to join our dynamic team. At M Cole Wilson American Family Insurance, we prioritize exceptional customer service and strive to make a positive impact on the lives of our clients.

As a Customer Service Representative, you will play a crucial role in providing top-quality service to our policyholders. You will respond to inquiries, assist in resolving customer issues, and create a positive experience with every interaction.

In this hybrid remote position, you will have the flexibility to work both remotely and in our Overland Park office, ensuring a balanced work environment to cater to different working styles.

If you are a highly motivated individual with a passion for delivering outstanding customer service, we invite you to apply for the Customer Service Representative position at M Cole Wilson American Family Insurance.

Salary Range: $40000.00 - $50000.00 per year

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Parental Leave

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Responsibilities

- Respond to customer inquiries promptly and professionally through phone, email, and chat

- Provide accurate and helpful information regarding insurance policies, coverage, and claims

- Assist customers in updating their policy information, including address changes and policy amendments

- Process customer payments and ensure accurate billing

- Collaborate with other team members to resolve complex customer issues and provide timely resolutions

- Maintain a high level of product knowledge to effectively address customer questions and concerns

- Strong interpersonal and communication skills with a friendly and inviting demeanor

- Excellent problem-solving abilities and attention to detail

- Prior customer service experience preferred

- Proficiency in computer systems and software applications

- Ability to work independently and as part of a team

- Availability to work flexible hours, including evenings and weekends

- Demonstrated commitment to outstanding customer service