Customer Service Representative - Optec Design
Orlando, FL 32804
About the Job
Job Description
We are looking for an experienced and seasoned customer service representatives who will always be on top of their performance and make a contribution to the overall excellence of our customer service.
Customer service representative is the first line of contact with the customers for any business. So, that means that we need a person who fully understands the importance of this job and is willing to show all the dedication needed.
Customer service is important for building trust with customers, so our perfect candidate must have great organizational and communication skills.
A perfect candidate that we have in mind must be creative, organized, and highly skilled in processing customer adjustments and maintaining financial accounts.
By analyzing customer needs and collecting customer information, our customer service representative recommends potential services and products to management. By accomplishing related results, our top-quality candidate contributes to the team effort.
Schedule: Monday to Friday
Pay Rate: $17.75- $25 per hour
Responsibilities of a Customer Service Representative
- Answers service and product questions to attract potential customers.
- Recommends other services and products based on the known information.
- Records account information to open customer accounts.
- Updates account information.
- Maintains customer records.
- Resolves service and product problems.
- Clarifies customers' complaints.
- Determines the cause of the problem.
- Provides adequate solutions to problems according to the policy.
Customer Service Representative Job Requirements
- Multitasking
- Analyzing information
- Phone skills
- Listening
- Market Knowledge
- Problem-solving
- Quality focus
- Communication skills
- Product knowledge
- Customer service
Welcome to Optec Design – where imagination wears a party hat! We’re not just a design house; we’re a bunch of creative unicorns who sprinkle magic dust on ideas. Our office is basically a playground for grown-ups, where doodles become masterpieces, and brainstorming sessions involve a healthy dose of laughter. Join us on this whimsical journey of design wizardry, because at Optec, we take fun seriously!