Customer Service Representative - Amy Rossi & Associates

Busy Insurance office hiring for multiple Central Florida locations. We are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.

Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.MUST COMPLETE ASSESSMENT EMAILED TO YOU UPON SUBMITTING APPLICATION BEFORE PROCEEDING TO NEXT STEP.

Salary Range: $30000.00 - $50000.00 per year

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Retirement Plan

Responsibilities

• MUST COMPLETE ASSESSMENT EMAILED TO YOU UPON SUBMITTING APPLICATION BEFORE PROCEEDING TO NEXT STEP
• Develop insurancequotes for new and existing customers.
• Process customer policy change requests.
• Complete Evidence of Insurance requests.
• Document each customer contact in policy management system.
• Treat each customer contact as a cross and up-sell opportunity including financial products.
• Be outstanding at relationship building.
• Grow sales revenue by utilizing phone, email and potential client lists.
• Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
• Be able to multi-task.

• MUST COMPLETE ASSESSMENT EMAILED TO YOU UPON SUBMITTING APPLICATION BEFORE PROCEEDING TO NEXT STEP.
• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Be a great self-starter with a sense of urgency.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• A Property & Casualty license is preferred but not required.
• Must be highly self-motivated.