Customer Service Representative (On-Site) - Concentrix
Greenville, SC
About the Job
Job Title:
Customer Service Representative (On-Site)
Job Description
As a Customer Service Representative (On-Site), you represent one of our leading healthcare clients, assisting members with their insurance related invoicing needs. Responsibilities include providing a positive and welcoming experience to members, being empathetic and answering their inquiries thoroughly and professionally. (Military veterans are encouraged to apply.)
Title: Customer Service Representative (On-Site)
Location: USA Greenville SC - 2006 Wade Hampton III
A NEW CAREER POWERED BY YOU
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “ World’s Best Workplaces ,” “ Happiest Employees ,” and “ Best Companies for Career Growth ” awards every year? Then a Customer Service Representative (On-Site) position at Concentrix is just the right place for you!
As a Customer Service Representative (On-Site), you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
WHAT YOU WILL DO IN THIS ROLE
As a Customer Service Representative (On-Site) at Concentrix, you will:
+ Handle 30-50 Inbound Calls per day from Membership in an efficient manner with impeccable quality.
+ Make follow up out-bound calls to assist in resolving member issues with their health plan.
+ Assess all in-bound calls to accurately and efficiently address member’s needs by maintaining a strong customer focus.
+ Establish and maintain effective relationship with members to gain their trust and respect.
+ Communicate with members in a warm, helpful and professional manner while simultaneously building credibility and rapport.
+ Be patient and compassionate while working as a team player and using all your available resources to provide the best outcome to the member.
+ Be efficient in navigating multiple systems.
+ Participate in ongoing training and self-development.
+ Maintain basic knowledge of procedures, product information and online resource tools.
+ Maintain regular attendance and punctuality as scheduled and adhere to all company time and attendance policies.
+ Participate in activities designed to improve customer satisfaction and business performance.
+ Deliver expert customer experiences…with a smile.
YOUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (On-Site) role include:
+ Ability to type 30 WPM minimum.
+ Ability to work in a fast- paced environment with extreme attention to detail and ownership.
+ Excellent written and verbal communications and typing skills required.
+ Demonstrates excellent communication skills and abilities to have critical conversations with individuals while maintaining a professional environment.
+ Rewards and recognizes the right behaviors on the team and primarily supports floor operations, agents and training room support as directed by management.
+ Must reside within 50 miles of the site.
WHAT’S IN IT FOR YOU
One of our company's Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:
+ $15/hour
+ Paid trainingand performance-based incentives
+ Lucrative employee referral bonus opportunities
+ Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness
+ 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
+ Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
REIMAGINE THE BEST VERSION OF YOU!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”
Location:
USA Greenville SC - 2006 Wade Hampton - Bldg III
Language Requirements:
Time Type:
Full time
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)
Eligibility to Work:
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
Where Job May be Performed:
Currently, this position may be performed only in the states listed here (https://jobs.concentrix.com/global/en/advisor-positions) .
Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites:
•English (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)
•Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf)
To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) .
If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .
Customer Service Representative (On-Site)
Job Description
As a Customer Service Representative (On-Site), you represent one of our leading healthcare clients, assisting members with their insurance related invoicing needs. Responsibilities include providing a positive and welcoming experience to members, being empathetic and answering their inquiries thoroughly and professionally. (Military veterans are encouraged to apply.)
Title: Customer Service Representative (On-Site)
Location: USA Greenville SC - 2006 Wade Hampton III
A NEW CAREER POWERED BY YOU
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “ World’s Best Workplaces ,” “ Happiest Employees ,” and “ Best Companies for Career Growth ” awards every year? Then a Customer Service Representative (On-Site) position at Concentrix is just the right place for you!
As a Customer Service Representative (On-Site), you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
WHAT YOU WILL DO IN THIS ROLE
As a Customer Service Representative (On-Site) at Concentrix, you will:
+ Handle 30-50 Inbound Calls per day from Membership in an efficient manner with impeccable quality.
+ Make follow up out-bound calls to assist in resolving member issues with their health plan.
+ Assess all in-bound calls to accurately and efficiently address member’s needs by maintaining a strong customer focus.
+ Establish and maintain effective relationship with members to gain their trust and respect.
+ Communicate with members in a warm, helpful and professional manner while simultaneously building credibility and rapport.
+ Be patient and compassionate while working as a team player and using all your available resources to provide the best outcome to the member.
+ Be efficient in navigating multiple systems.
+ Participate in ongoing training and self-development.
+ Maintain basic knowledge of procedures, product information and online resource tools.
+ Maintain regular attendance and punctuality as scheduled and adhere to all company time and attendance policies.
+ Participate in activities designed to improve customer satisfaction and business performance.
+ Deliver expert customer experiences…with a smile.
YOUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (On-Site) role include:
+ Ability to type 30 WPM minimum.
+ Ability to work in a fast- paced environment with extreme attention to detail and ownership.
+ Excellent written and verbal communications and typing skills required.
+ Demonstrates excellent communication skills and abilities to have critical conversations with individuals while maintaining a professional environment.
+ Rewards and recognizes the right behaviors on the team and primarily supports floor operations, agents and training room support as directed by management.
+ Must reside within 50 miles of the site.
WHAT’S IN IT FOR YOU
One of our company's Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:
+ $15/hour
+ Paid trainingand performance-based incentives
+ Lucrative employee referral bonus opportunities
+ Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness
+ 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
+ Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
REIMAGINE THE BEST VERSION OF YOU!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”
Location:
USA Greenville SC - 2006 Wade Hampton - Bldg III
Language Requirements:
Time Type:
Full time
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)
Eligibility to Work:
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
Where Job May be Performed:
Currently, this position may be performed only in the states listed here (https://jobs.concentrix.com/global/en/advisor-positions) .
Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites:
•English (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)
•Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf)
To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) .
If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .
Source : Concentrix