Customer Service Representative at BancFirst Corporation

Customer Service Representative (CSR)

Okemah, OK   

Onsite Position

402 W. Broadway, Okemah, OK  74859

Full Time:  8:00 a.m. to 5:00 p.m. M-F

POSITION SUMMARY

Ideal candidate is seeking long term employment with room for advancement, is committed to providing world class customer service while complying with policy and procedure, and has an outstanding personality.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Products Sales and Referrals

Outbound Sales Calls

Merchant Service, Treasury Products, and Credit Card Accounts

Wire Transfers

Check orders

Stop Payments

Research Requests

General Account Maintenance

Debit Card Issues/Error Resolution

Perform other job duties and projects as assigned

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

REQUIREMENTS:

Previous Banking experience 

Excellent customer service skills

High School Graduate or High School equivalency

Proficient in Microsoft Office and knowledge of, or the ability to quickly learn, banking software applications 

Able to perform in a highly sensitive environment, deal with confidential matters and meet deadlines

Work well individually and with a team while maintaining a positive attitude

Must demonstrate a business professional image and demeanor

Outstanding listening and communication skills, both written and verbal

Work well under stress and deadlines while managing multiple tasks

Critical thinking skills- Able to consider all options to assist the customer

Excellent work ethic required

Must be flexible and able to work additional hours when crucial to the branch environment

Able to perform opening and closing duties while maintaining security standards

Demonstrated good attendance and punctuality

PREFERRED SKILLS AND QUALIFICATIONS

Bilingual (Spanish) a plus

PHYSICAL REQUIREMENTS

Constant use of computer screens 

Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear  

Intermittently standing, stooping, bending at the waist, walking, kneeling or crouching 

Ability to sit and/or stand for long periods of time during the workday

Long periods of typing and repetitive motion

Ability to lift and/or move and carry up to 10 - 20 pounds

Hometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $12 billion bank offering personal and commercial products, trust, insurance, and investment services in fifty-nine Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.
EOE/AA - BancFirst is an Equal Opportunity and Affirmative Action employer.  

Diversity…Our differences enhance business performance.