Customer Service Representative (Office and Administrative Support) - Partners Personnel

Partners Personnel is seeking a Customer Service Representative for our client in the Mounty Joy, PA area, this is a Contract to Hire position this is a great opportunity, with a wonderful company. Monday to Friday 8:00 am to 5:00 pm. $37, 440/annually.

The ideal candidate will be customer-oriented, highly organized, and have experience in project management and order processing within the manufacturing corrugated packaging.

Key Responsibilities:

• Receive, process and track customer orders, from receipt to delivery, ensuring orders are on time and accurate.
• Work closely with other departments to ensure order is completed, invoicing and delivery
• Respond to customer inquiries regarding product availability, pricing, freight rates, delivery dates and order status
• Manage customer accounts, including track of order progress ensuring resources are allocated and scheduling of production to meet customer needs.
• Handle billing adjustments and resolve any customer issues or concerns promptly and professionally.
• Ensure all departments are update Keep Sales Representatives informed of relevant customer account activity and collaborate with internal departments to ensure customer satisfaction.