Customer Service Representative - O'Fallon, MO - Georgia IT Inc.
Whitehouse Station, NJ
About the Job
Customer Service Representative
Duration: 8 Months with Extension
Location: Fully Remote or Whitehouse Station, NJ, Bethlehem, PA, Phoenix, AZ and O'Fallon, MO
Vaccination is Must
When you grow, Client grows. And if you're the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with Client Personal Lines. We're looking for Customer Service Professionals in our Whitehouse Station, NJ, Bethlehem, PA, Phoenix, AZ and O'Fallon, MO offices. This role is for people who want to provide our agency partners and clients the best-in-class service experience they want and deserve!
You'll be the first contact for our customers: answering billing questions, taking payments, assisting with portal login and navigation, and general inquiries. Join our team to deliver personalized service that demonstrates the value of being insured by Client. Initial and ongoing training will include, but is not limited to, Client product offerings and all applicable systems and tools that will enable you to be a Champion of Service. If you want an opportunity with a company that places great emphasis on professional and personal development, cultivates a culture of diversity and inclusion and one that can offer plenty of growth opportunities, let's talk!
At Client, we make sure you have the support and resources to leverage and develop your skills, secure your financial future, and take care of your health and well-being. Client continually seeks to provide a workplace where everyone can be their authentic self. Through Client's competitive benefits offerings and various training and development opportunities, we have you covered:
Job Responsibilities:
Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc.
Provide excellent customer service and quality technical content via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume contact center environment
Assume ownership and timeliness in handling customer requests in an efficient, accurate and professional manner
Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller
Analytic and basic mathematic calculation skills, such as percentages, addition, and subtraction calculations
Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Client products
Efficiently navigate multiple systems and applications to research, analyze and resolve requests, inquiries & concerns
Maintain established levels of productivity, service, and quality standards within a fast-paced call center
Works collaboratively with team members, and business partners to provide a quality experience for our agents
Know & comply with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures
Responsible for cross selling products to provide best and most beneficial experience for clients
Work overtime as needed
Complete additional tasks and other projects/duties as assigned
Ability to work 40 hours a week on scheduled shift between the hour 8am-8pm ET; 7am-7am CT; 6am-6pm PT or 5am-5pm PT. Candidate must be flexible to work during Saturday hours as scheduled on rotational basis
Qualifications & Skills:
Strong decision-making velocity in a fast-paced, high-volume phone contact center environment
Effective, strong, and service focused communication skills, both verbal and written
Proficient in computer skills, Microsoft office, multi-application navigation and multi-tasking
Experience in a high-volume contact center with a strong focus on superior service is a plus!
Demonstrate professionalism, accountability and taking personal pride in the handling of billing inquiries, taking payments, etc., from our valued clients and agency partners
Track record of success in managing competing demands, problem solving and strong decision velocity
Client's ideal team member is someone with an ongoing desire for professional and personal development, and is someone who learns with a high regard for accuracy and best-in-class service
Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus!
Duration: 8 Months with Extension
Location: Fully Remote or Whitehouse Station, NJ, Bethlehem, PA, Phoenix, AZ and O'Fallon, MO
Vaccination is Must
When you grow, Client grows. And if you're the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with Client Personal Lines. We're looking for Customer Service Professionals in our Whitehouse Station, NJ, Bethlehem, PA, Phoenix, AZ and O'Fallon, MO offices. This role is for people who want to provide our agency partners and clients the best-in-class service experience they want and deserve!
You'll be the first contact for our customers: answering billing questions, taking payments, assisting with portal login and navigation, and general inquiries. Join our team to deliver personalized service that demonstrates the value of being insured by Client. Initial and ongoing training will include, but is not limited to, Client product offerings and all applicable systems and tools that will enable you to be a Champion of Service. If you want an opportunity with a company that places great emphasis on professional and personal development, cultivates a culture of diversity and inclusion and one that can offer plenty of growth opportunities, let's talk!
At Client, we make sure you have the support and resources to leverage and develop your skills, secure your financial future, and take care of your health and well-being. Client continually seeks to provide a workplace where everyone can be their authentic self. Through Client's competitive benefits offerings and various training and development opportunities, we have you covered:
Job Responsibilities:
Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc.
Provide excellent customer service and quality technical content via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume contact center environment
Assume ownership and timeliness in handling customer requests in an efficient, accurate and professional manner
Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller
Analytic and basic mathematic calculation skills, such as percentages, addition, and subtraction calculations
Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Client products
Efficiently navigate multiple systems and applications to research, analyze and resolve requests, inquiries & concerns
Maintain established levels of productivity, service, and quality standards within a fast-paced call center
Works collaboratively with team members, and business partners to provide a quality experience for our agents
Know & comply with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures
Responsible for cross selling products to provide best and most beneficial experience for clients
Work overtime as needed
Complete additional tasks and other projects/duties as assigned
Ability to work 40 hours a week on scheduled shift between the hour 8am-8pm ET; 7am-7am CT; 6am-6pm PT or 5am-5pm PT. Candidate must be flexible to work during Saturday hours as scheduled on rotational basis
Qualifications & Skills:
Strong decision-making velocity in a fast-paced, high-volume phone contact center environment
Effective, strong, and service focused communication skills, both verbal and written
Proficient in computer skills, Microsoft office, multi-application navigation and multi-tasking
Experience in a high-volume contact center with a strong focus on superior service is a plus!
Demonstrate professionalism, accountability and taking personal pride in the handling of billing inquiries, taking payments, etc., from our valued clients and agency partners
Track record of success in managing competing demands, problem solving and strong decision velocity
Client's ideal team member is someone with an ongoing desire for professional and personal development, and is someone who learns with a high regard for accuracy and best-in-class service
Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus!
Source : Georgia IT Inc.