Customer Service Representative - Ocala, FL - Kane's Furniture

The talented Customer Service Representatives at our Kane's stores are the key players towards our continuing success of our 60,000+ square foot showrooms and are key contributors and the heart of success at our stores. If you are someone who is career-minded, prepared to take ownership, and are committed to driving a high level of performance we encourage you to contact us for this great career opportunity!

Our Customer Service Representatives are professionals who possesses a demonstrable track record of strong customer service acumen and present a confident, positive, and professional demeanor while handling customer inquiries and payments at our showrooms.

Duties and Responsibilities:

• Prompt recognition of internal and external customers.
• Friendly and courteous when approached in person or on the telephone.
• Resolve customer issues with minimal supervision.
• Follows up with customers in a timely fashion.
• Handles payments, financing and refunds within company guidelines.
• Maintain accurate records by utilizing all available technology.
• Executing the clerical service functions to include scheduling, routing, finalizing and parts ordering.
• Update and maintain all customer service reports and records.
• Perform other duties as assigned

What we offer our Kane’s Team Members

• Health Benefits to include Medical, Dental, Vision, Supplemental benefits, Telemedicine
• 401k/Profit Sharing Plan
• Vacation/PTO
• Free Life Insurance
• Furniture Discounts
• Social Responsibility to include building Habitat Houses, American Heart Association fundraising, to name a few
• Career growth in all parts of the organization
• Working with a fantastic team!
• Compensation commensurate with experience