Customer Service Representative - Bearings/Power Transmission - OTC Industrial Technologies

Position: Customer Service Representative

Location: Oakwood Village

Brand: OTP

Segment: IAF: Industrial Automation & Finishing

Overview Statement: The Customer Service Representative will be responsible for providing exceptional customer service to clients and customers. The ideal candidate will have excellent communication skills, be able to multitask, and have a positive attitude.

Essential Duties

• Primary contact for customers, assuring superior customer service levels are met and exceeded. Including timely processing and communication of all inquiries, orders, complaints, returns and corrections.
• Extensive knowledge of account requirements and special situations; the ability to get results for customers.
• Adjust and follow through on customer inquiries and complaints including order entry, returns, inventory ramifications, etc.
• Handle exceptions, substitutions, allocations, and other special problems.
• Gain specialized technical knowledge about our products and applications.
• Present and maintain knowledge of all aspects and options available within SX.e (Infor SX.e (webui) distribution software) and able to apply it accordingly to each opportunity
• Maintain knowledge of and utilize vendor portals
• Gather and provide information to sales and management team
• Work cooperatively with other associates; be a Team player. Offer assistance when requested/required..
• Provide trouble-shooting assistance; assist with shipment issues; resolve product related problems
• Follow up with customers to ensure that issues are resolved to their satisfaction
• Develop and maintain list of suppliers for goods and services
• Negotiate best pricing for products/services with suppliers
• Generate direct ship purchase orders for required products/services and track scheduled delivery dates
• Collect and distribute required purchase order documentation (i.e.. Material certifications, MSDS information, etc.) from suppliers.
• Manage and track material returns with customers/suppliers
• Plan, track and coordinate delivery of purchased products
• Expedite purchase orders as necessary.
• Enter and maintain customer sales orders into SX.e distribution software system.
• Communicate any order issues with Accounting Department

Perform any other tasks assigned

Requirements

• Associate Degree or equivalent from two-year College or technical school; or High School Diploma
• Minimum 5 years' experience in prior customer service environment
• Experience and knowledge of industrial manufacturing distribution.
• Excellent customer relation and problem-solving skills
• Strong verbal, written, and interpersonal communication skills
• Detail oriented, including accurate data entry skills
• Capable of working independently, as well as a team member
• High level office computer skills required. Microsoft Office knowledge a must.
• Interact with co-workers with a positive attitude to maintain a friendly and productive work environment
• A commitment to "doing it right the first time."
• Valid driver's license and satisfactory driving record required.

​ Mechanical Power Transmission and Bearing knowledge will be a plus.

At OTC Industrial Technologies, our employees are our greatest strength. Through investment in our people and growth from within, we believe in providing you with various opportunities to accelerate your career potential as you help us drive change to move our business forward.

For over 60 years, employing and developing the best-in-class talent has been at the forefront of our success. By coupling our teams' hands-on experience with a wide range of products from top vendors, we provide customers with the best quality products, technical application expertise, and services at the lowest possible costs.

Working with OTC Industrial Technologies is perfect for purpose-driven individuals motivated to be part of an exciting transformational company.

Perks of Working with OTC Industrial Technologies:

As part of the OTC family, you'll enjoy competitive compensation and a comprehensive benefits package that includes medical, dental, and vision care coverage and a 401(k) savings plan - Additionally, we offer paid time off, short-and long-term disability coverage, life insurance, tuition assistance, and Employee Assistance Program. You'll also experience exciting opportunities for professional and personal growth and recognition.