Customer Service Representative - Amtraco

AMTRACO is a global holding company headquartered in Franksville, WI, that manages the shared services of HR, IT, and Finance for its operating units. The four distinct operating units owned by AMTRACO are:

EPSI – a distribution company servicing the surface finishing industry with presence in all major global markets.

STM – a manufacturer of pressure sensitive adhesive tapes

FAST – a distributor of tapes and related products for the framing, architectural, signs, and trophy markets.

SBM – a commercial real estate company that buys, develops, and leases commercial real estate.

Position Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers always.
• Responding promptly to customer inquiries.
• Communicating to customers through various channels.
• Acknowledging and resolving customer complaints.
• Thorough product knowledge so that you can answer questions.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with sales managers and sale reps as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

CSR Requirements:

• Ability to remain calm when customers are stressed or upset.
• Proficient with computers, specifically Microsoft 365 Suite
• Experience working with customer support

Education Requirements:

• High School Diploma or equivalent
• Associates degree and/or bachelor’s degree preferred

Company Benefits:

• Competitive Salary
• Earned Vacation & Personal Time Off
• Paid Holidays
• Medical, Dental, and Vision
• 401 (K) with company match program

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