Customer Service Representative - M-Team Solutions, LLC

We are currently searching for a Customer Service Representative with experience with a manufacturing or engineering company. This is a direct hire opportunity with a growing company in Novi, MI.  

Responsibilities:

The Customer Service Representative works within the customer support team to provide support to the Product Sales department.  This position will also provide service to external customers including, but not limited to, supplying information on product replacement/aftermarket parts and new system materials, price, and availability.

• Receive customer requests and information via phone, and email.
• Price sales inquiries using published list/discount multipliers or through estimating programs.
• Analyze requests and identify components from the information provided.
• Accept and process orders.
• Follow-up on quote and order status.
• Determine delivery dates/payment terms for customers by interacting with other departments.
• Resolve customer problems.
• Support outside sales staff.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Paid Time Off
• Paid Holidays
• Life Insurance

M-Team Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, M-Team Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

• Fabrication or engineering experience with automation, machinery, robotics, or conveyors.
• Familiarity with SAP and Salesforce.
• Ability to read a blueprint.
• Associate’s degree preferred.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
• 2+ years of customer service experience in the engineering or manufacturing industry.

• Fabrication or engineering experience with automation, machinery, robotics, or conveyors.
• Familiarity with SAP and Salesforce.
• Ability to read a blueprint.
• Associate’s degree preferred.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
• 2+ years of customer service experience in the engineering or manufacturing industry.