Customer Service Representative at ARC3 GASES Inc

Job Overview

Arc3 Gases is looking for a qualified individual to fill our Inside Sales Representative position at our Norfolk, VA store. The most successful candidate for this role is someone who will help grow Arc3s profitable sales by effectively providing technical expertise, support, and service to existing and potential customers and Arc3s salesforce.

Responsibilities and Duties

• Sell industrial, medical, and specialty gases along with welding supplies and related equipment to walk-in customers.
• Provide excellent customer service in a timely manner by answering phone calls, handling customer complaints, providing all necessary paperwork in relation to purchases, retrieving stock, and assisting in loading customer vehicles.
• Advise customers on equipment and materials needed and procedures to follow to complete tasks they wish to perform.
• Possess strong welding product knowledge and self-management skills to deliver superior customer service.
• Anticipate customer needs and expectations (i.e., product orders, potential sales, service issues, technical support needs) and share that vital information with appropriate Arc3 personnel.
• Notify the purchasing department when there is a shortage or outage of products.
• Act with integrity and a sense of urgency, be reliable and persistent, and build strong, long-term customer relationships.
• Drive a company vehicle to deliver products to customers when the primary driver is unavailable or business needs dictate.
• Always maintain a professional demeanor and appearance.
• Provide support to other team members by preparing orders and ordering supplies as needed.
• Perform any other duties that may be assigned by Arc3 Gases.

Qualifications

• Must be able to work in the United States
• Must be 18 years or older
• Must be able to lift and carry up to 75lbs of merchandise as needed
• Must have a valid license with clean driving record.
• Must have Class B CDL with hazmat endorsement.
• Must have computer skills or some knowledge of computer order entry system.
• Must have exceptional customer service communication skills.
• Must have the ability to work independently and under pressure to meet deadlines.

Education/Experience

• High School Diploma or Equivalent is required.
• Welding or Technical Education is preferred.

What We Offer

• Competitive pay and comprehensive benefits package.
• Opportunities for professional growth and advancement within the company.
• A supportive and dynamic work environment.

Confidentiality and Discretion

Arc3 Gases requires all employees to sign a non-disclosure of confidential information agreement.

Equal Opportunity Employer. Disabled/Protected Veterans.

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