Customer Service Representative (Nights/Weekend) - Elite Electric Plumbing and Air

Elite Electric Plumbing & Air is looking for Customer Service Representatives in our call center to join our first-class team. 

 A Customer Service Representative will act as a liaison, provide product/service information, and resolve any emerging problems that our residential and commercial accounts might face with accuracy and efficiency. 

 The best applicants are genuinely excited to help clients, have a problem-solving background, and are patient, empathetic, and passionately communicative. They love to talk but, more importantly, listen! Customer Service Representatives can put themselves in our clients’ shoes and advocate for them when necessary. Client feedback is priceless. Problem-solving comes naturally to Customer Service Representatives. The target is ensuring excellent service standards, responding efficiently to client inquiries, and maintaining high customer satisfaction.

 What We Offer:

• Competitive Pay
• Paid Training
• Referral Bonus Incentive
• Engaging and Exciting Environment

 PRIMARY RESPONSIBILITIES:

• Handle business and residential calls to help resolve immediate issues, perform account reviews, and provide other business application solutions.
• Serves clients by providing product and service information and troubleshooting and resolving product and service problems.
• Build long-term relationships with our clients.
• Analyze customer needs and utilize solution-based techniques.
• Place appropriate information in CRM, so the record is updated.
• Escalates unresolved issues to proper authorities or departments
• Meets commitments to clients and appropriately follows up

 REQUIRED SKILLS AND ABILITIES:

• Vital customer service and business relationship skills
• Must be capable of working in a rapidly changing environment
• Decisive problem solver and action taker
• Excellent interpersonal, organization, presentation, and communication skills, along with the ability to maintain composure and remain articulate under pressure
• Ability to work well in a dynamic, fast-changing environment that requires a high degree of multi-tasking
• A collaborative, open work style
• Dedication to the motivation of the team to help achieve maximum potential
• A high-energy level and be able to work in a fast-paced environment
• Must have outstanding collaboration skills with proven ability to work with multiple stakeholders across business lines to accomplish shared goals

 EMPLOYMENT REQUIREMENTS:

• Background checks, including employment verification and criminal history, are required.
• One plus years of experience in a call center environment preferred
• High school diploma/GED or higher education
• Proficient verbal, written, and interpersonal communication skills
• Active listening and analytical skills
• Proficient in spoken and written English and/or Spanish
• Ability to type 25 wpm or more
• Punctual, meticulous, and reliable
• Must be computer literate and be able to navigate multiple programs and screens while engaging with the client.

 PHYSICAL REQUIREMENTS:

• Prolonged periods of sitting at a desk and working on a computer
• Fast-paced, multiple-tasking, high-disruption environment.
• Must be able to lift 15 pounds at times.

 Job Type: Full-time

 Pay: $13.00 - $17.00 per hour

 Benefits:

• Paid time off