Customer Service Representative - Addison Group

Job Title: Customer Service Representative

Location: Newark, DE 19702

Hours: 9:00 AM – 6:00 PM, Monday through Friday

Pay: $15 per hour

Work Environment: On-site

Summary:

We are seeking a Customer Service Representative to handle inbound calls and provide excellent service to borrowers inquiring about their consumer loan accounts. This role requires a strong focus on resolving customer issues promptly, maintaining accurate records, and adhering to compliance guidelines.

Essential Functions:

1. Perform duties according to standard operating procedures to meet or exceed service level goals.
2. Maintain a strong awareness and understanding of information security protocols.
3. Respond to inbound calls and resolve borrower questions or issues during the first interaction.
4. Accurately document customer interactions and open/close activities in the system of record.
5. Adhere to compliance and operational guidelines to ensure tasks meet regulatory standards.

Requirements:

1. 2+ years of experience in a call center customer service role (consumer finance experience is a plus).
2. Demonstrated reliability and consistent attendance.
3. Experience in workflow management.
4. Ability to follow documented Best Practices and Standard Operating Procedures.
5. Excellent communication skills—clear, concise, and professional.
6. Strong organizational and time management skills to prioritize tasks and meet service goals.