Customer Service Representative - TAD PGS, Inc

Must be bilingual (Spanish $17 an hour) other languages  $18 an hour.

Job Responsibilities:  

• Responds to enrollment services calls, provides responses to questions, mails information in response to requests, and refers callers in the event of problems or concerns.
• Educates clients on managed care.
• Assesses client's health care needs and assists clients in choosing a health plan.
• Maintains updated knowledge of the New York Medicaid CHOICE Project.
• Assists clients in enrolling/disenrolling in health plans.
• Receives and sorts enrollment/disenrollment forms.
• Review enrollment forms for accuracy and completeness.
• Processes enrollment/disenrollment forms.
• Sends necessary letters to clients.
• Raises issues of concern and/or problems to the attention of the Central Operations Supervisor.
• Performs managed care education and enrollment services when call volume warrants.
• Assists or performs mailroom functions when assigned.
• Some Saturday work is required.
• Meets all standards established for this position as outlined in the attached performance criteria.
• Performs other duties that the Call Center Supervisor or Management may assign.

Basic Hiring Criteria:

• High school diploma or equivalent required.
• Two years of human service experience or similar experience is required. 
• CSRs utilize a state-of-the-art phone system in combination with a double-screen computer. You have to be able to type (the faster, the better!) and know how to use a computer by second nature.
• Callers need our staff ready to go at the start of business. There's very little latitude for attendance issues.
• This is a busy and supportive work environment. The most successful CSRs are those that know the program, are congenial with their colleagues, and look for new opportunities to support the program and their colleagues.
• The CSR position is based on providing great customer service, and our staff do it exceptionally well. Having prior experience in a customer service-based position provides the foundation to excel in this position, along with experience in call center environment. 

 Benefits offered vary by contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, and affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.