Customer Service Representative - KREWE

New Orleans, LA 70130

About the Job

KREWE is an independent high-fashion eyewear company inspired by the creativity and spirit of New Orleans, our hometown. Since launching in 2013 the brand has continued to grow and evolve with an extensive offering of unique, hand-crafted sun and optical frames designed in New Orleans and crafted with the utmost attention to detail. In addition to 3 brick & mortar locations, 12 “Tiny House” concept stores, and a robust e-commerce business the brand is also available at many notable retailers such as Bloomingdales, Neiman Marcus, Nordstrom, and shopbop. KREWE’s unique approach to eyewear has created a cult-following amongst consumers and influencers alike. Our frames have appeared in publications from GQ to VOGUE and on celebrities such as Beyonce, Gigi Hadid, Meghan Markle, Carrie Underwood, Hailey Bieber, Zayn Malik, Scott Disick, Adam Huber, among others.

As the business grows, we are seeking smart, creative, and experienced individuals to join our talented team! Key attributes and qualities we are looking for in candidates for all open roles: Entrepreneurial spirit, innovative and solution-oriented, adaptable and resilient, best-practices methodology, team-oriented with a lean-in attitude, highest standards for execution, and a high level of accountability.

Krewe is seeking a proactive and detail-oriented Customer Service Representative to support our dynamic Wholesale Department. This role will oversee an extended region spanning multiple sales representatives and retail partners across both the optical and fashion segments. The ideal candidate will ensure exceptional customer experience, streamline operations, and drive retailer satisfaction while maintaining Krewe's premium standards. Position is based at our HQ in New Orleans.

Responsibilities:

Customer Support & Communication:

Serve as the primary contact for wholesale retailers and sales reps across assigned regions, handling inquiries, order processing, and after-sales support.
Partner with both optical and fashion wholesale teams to ensure retailers have access to updated product offerings and marketing tools.
Support tailored solutions to meet the needs of diverse retail partners in each segment.
Respond to retailer queries about product availability, pricing, shipping, and returns promptly and professionally.
Proactively address and resolve issues with orders, deliveries, and customer concerns to ensure seamless service.

Sales Support:

Assist regional sales representatives in preparing line sheets, product details, and order summaries.
Provide key updates on inventory levels, new product releases, and special offers to retail partners.
Support promotional programs, such as seasonal campaigns, spiff programs, and trunk shows.

Operational Efficiency:

Track key metrics for regional wholesale performance, including order volumes, fulfillment timelines, and account satisfaction.
Collaborate with sales managers, fulfillment, marketing, and operations teams to align on goals and initiatives.

Marketing & POS Coordination:

Collaborate with marketing and fulfillment teams to provide retailers with updated materials like counter cards, displays, and promotional assets.
Ensure stores receive the tools they need to create engaging displays and drive product visibility.

Qualifications:

Minimum of 2 years’ experience in customer service, account management, or wholesale operations, preferably in the eyewear, fashion, or luxury industries.
Strong understanding of B2B wholesale operations and retailer management.
Exceptional verbal and written communication skills with a customer-first mindset.
Highly organized with excellent attention to detail and problem-solving abilities.
Proficiency in Microsoft Office Suite, and knowledge in CRM tools (NuOrder), and order management software (NetSuite).
Ability to multitask in a fast-paced environment while maintaining professionalism.

Benefits and Perks:

Competitive wage
Group health plans: health, vision and dental insurance
Welfare benefits: life, ad&d, supplemental voluntary coverage
FSA Plan & HSA Program
401(K) Investment Options
Adoption Assistance, EAP, Commuter Benefits
Paid Parental Leave
Quarterly Cultural Spend
Ongoing Training & Development, an Educational Allowance
10 paid holidays & Paid Time Off accrual
KREWE employee frame discount (of course!)

Diversity & Inclusion:

KREWE believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are proud to provide equal employment opportunities (EEO) to all employees and applicants without discrimination or retaliation because of race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, gender expression, veteran status, pregnancy or any other protected characteristic as established by applicable local, state, or federal law.

Source : KREWE