Customer Service Representative - Coworx Staffing Services

Now hiring a Customer Service Representative in New Bedford, MA! Come join a friendly and positive environment where employees are treated like family! This is an onsite role and job duties include answering all incoming telephone inquiries from customers, distributors, and sale representatives.

Responsibilities:

- Position requires extensive telephone and written contact with customers and field sales representatives. Duties include order entry, pricing, stock checks, expediting customer orders, and responding to customer inquiries in a timely manner. - Quotation/pricing responses using standardized pricing routines. Special pricing demands confer with product management for assistance. Maintain quote activity file. - Stock check routines, determine product availability from current inventory, on order status and/or provide lead times for manufactured product. - Expedite open customer orders, determine status and projected ship dates, pull in – push out schedules when requested and acceptable to plant. - Provide technical assistance when competitors’ part number is given using current cross reference information or the competitor’s website. - Return material authorization, verify customer product rejection, and issue RMA.

Desired Background/Skills:

- Must have excellent communication skills – verbal and written via telephone and various written formats. - Computer familiarity is required and must have accurate data entry and math skills. - Previous experience in sales and/or customer service activities. - Must have a positive attitude and interpersonal skills. - Must have the ability to interact in an environment that is structures to “Team” participation in achieving our sales goals. - Must be able to work with deadlines.

Other Information:

Apply today to learn more and get started! #CB #MA102

Interested candidates please reference job code 226328 when responding to this ad.