Customer Service Representative at Triangle Fastener Corporation

Triangle Fastener Corporation is a fast-growing wholesale distributor that has been serving the construction industry in the US and beyond since 1977. We are currently seeking a full time Inside Sales Representative to join us at our office in Madison, TN. This position is ideal for an ambitious individual who can thrive in a fast-paced environment while working in collaboration with supportive and knowledgeable professionals like yourself!

As a Triangle Fastener Corporation employee, you can expect a team-oriented environment with plenty of benefits such as:

• Excellent Medical, Dental, Vision, and Voluntary Supplemental Insurance
• Paid vacation days, paid personal days, and immediate eligibility for Paid Holidays
• Company funded disability and life insurance
• Consistent employer contribution to 401k

Position Details:

The Inside Sales Representative position is responsible for providing comprehensive support for all customer sales transactions, including those initiated by the Outside Sales team. The duties of the position encompass various aspects of the sales process, such as generating sales through phone, email, and electronic communication channels. Additionally, the role will be accountable for handling order and quotation requests, efficiently managing order entries, and playing a pivotal role in driving overall customer satisfaction through exceptional service and support.

The essential functions include, but are not limited to the following:

• Provide customer pricing through phone, email, and electronic quotes, ensuring prompt and accurate responses.
• Monitor and maintain proper inventory levels and turnover rates utilizing replenishment systems, optimizing supply chain efficiency.
• Coordinate delivery schedules and communicate essential delivery information to customers, ensuring timely and accurate shipments.
• Proactively address and resolve customer service issues while diligently tracking open orders to ensure customer satisfaction.
• Cultivate and nurture strong working relationships with vendors to enhance partnership and service quality.
• Perform follow-up procedures to guarantee punctual shipment of products sold, fostering customer trust.
• Manage walk-in counter, phone, and email customer inquiries, providing product guidance as needed to meet customer needs.
• Coordinate and support sales efforts initiated by Outside Sales personnel, contributing to the overall sales strategy.
• Maintain the showroom and offer innovative marketing ideas to promote key products and promotions, ensuring a clean and well-stocked presentation.
• Pull orders for counter sales as needed, in a timely & efficient manner.
• Maintain seamless communication with Branch Operations Manager, sales teams, and warehouse personnel daily.
• Regularly audit the open sales reports to uphold data accuracy and operational efficiency.
• Process and dispatch samples, catalogs, and credit applications sourced from the sales leads.
• Strive for excellent customer service while delivering on commitments and promises to customers.

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications: