Customer Service Representative - American Leak Detection of Greater Nashville

Job Summary:
American Leak Detection of Nashville, TN is looking for a service-oriented worker with a positive attitude to join our team to provide prompt, professional, and superior service to all customers. We are looking for someone that has experience within the plumbing field. Knowledge of plumbing terminology is preferred. 

Base Salary:

• Starting pay is between $18-$21 per hour DOE
• Potential advancement opportunities 

Job Type:

Full time- Year round

Schedule:

Monday-Friday

Position includes:

• Hourly pay
• Overtime Pay (as applicable)
• Paid Travel Time (as applicable)
• Medical, Dental, and Prescription Benefits
• Paid Vacation
• Paid Sick time
• Paid holidays
• 401-K

Great candidates are likely to be:

• Service-oriented
• Knowledgeable of plumbing terminology
• Comfortable with learning and using new technology
• Enjoy working with customers and operations personnel
• Enjoy working for a growing organization offering new experiences and career growth

In the job you’ll be asked to:

• Answer service calls and accurately record information from customers in an electronic database
• Provide professional and courteous services to all customers
• Assist in updating daily schedules and calendars
• Set schedule for leak detections, service calls, and repairs
• Prepare work orders and if needed distribute to technicians
• Dispatch service orders and relay messages via phone, email, text messages, or other communication devices
• Handle customer questions and complaints; when the issue is beyond the representatives’ knowledge, forward to the assigned specialist or other appropriate staff
• Contact customers to assess customer satisfaction
• Prepare and file invoices and documents, and compose correspondence as requested

Desired Qualifications:

• Enjoy being in a job that rewards intuitive, hardworking, efficient, people who have a keen eye for detail and enjoy working with customers
• Ability to deliver excellent customer service
• Knowledge of plumbing terminology
• Exceptional team player; fun, energetic, goal oriented, positive, optimistic, and positive attitude
• Self-motivated, enjoy working independently, self-starter, organized, and enjoys being self-directed
• Neat appearance, and a high standard of professionalism and character.

Education & Experience:

• High School Diploma or College Education
• Experience with administrative/clerical work within the plumbing industry, preferred
• 2 years prior customer service experience in an office setting
• Dispatching experience 
• Salesforce or QuickBooks experience preferred
• Strong computer skills, knowledge of Microsoft Office, Google Apps, etc.
• Veterans from all branches are highly desired & encouraged to apply

A little bit about our Company and team

Founded over 40 years ago, and teeming with great people, American Leak Detection has become the world leader in accurate, non-destructive detection of hidden water, sewer, gas and swimming pool leaks. American Leak Detection sets the standard for non-invasive leak detection and repair using proprietary methods and the most advanced, sophisticated technology. Our millions of satisfied customers include residential homeowners and industry professionals like plumbers, building contractors, insurance adjusters, apartment managers, drain cleaners, restoration specialists, Homeowners Associations, and municipalities.

Reach out today and let us know you’re interested in learning more! Visit the Careers section of our website American Leak Detection @ https://www.americanleakdetection.com