Customer Service Representative - ABF

Murphy, MO 63026

About the Job

ABF Security is currently in need of a Technical Customer Service Member. At ABF, we know our ability to succeed depends upon the people we employ. Leading-edge technology, the highest standards and outstanding people make ABF Security the employer of choice in our industry.

Job Responsibilities:

The selected candidate will be able to troubleshoot, report, schedule, and answer general technical questions.

Create, process and track all service calls
Distribute work orders to all technicians
Schedule service appointments with customers
Respond to daily service desk emails
Escalate problems and reassign calls when appropriate
Accurately report service data
Maintain effective communication with service team members
Develop working knowledge of all operating standards, practices, and procedures
Provide customer contact for all post-installation problems

The successful candidate will possess or demonstrate the following attributes:

At least 6 months of technical customer service experience is preferred
Exceptional communication and customer service skills
Superior critical thinking skills
High school diploma or equivalent
Must be self-motivated as well as thrive being part of a high energy, goal oriented team.

Comprehensive and Competitive Compensation and Benefits:

Benefits include paid holidays, paid vacation and sick time, medical, dental, vision, life, disability, 401(k), profit sharing and more!

An Equal Opportunity Employer

Women, Minorities, Veterans, and Disabled are encouraged to apply.

Learn more about us and the services we provide at www.abfsecurity.com.

PI254970734

Source : ABF