Customer Service Representative - Yellowstone Local

Yellowstone Local is proud to represent One Hour Heating & Air Conditioning, an industry leader in HVAC services.

Are you ready to take your customer service skills to the next level? At One Hour Heating & Air Conditioning, every interaction counts. If you thrive on making a real difference in customers’ lives and enjoy managing the crucial details that keep service running smoothly, we want you on our team!

What's in it for You?

• Competitive Pay: $18.00 - $21.00 per hour, plus performance-based bonuses
• Benefits Package: Medical, dental, and vision coverage to support your health
• Retirement Plan: 401(k) with company match to help secure your future
• Time Off: Paid holidays, PTO, and family medical leave
• Professional Development: Ongoing training and education opportunities
• Employee Perks: Service discounts and a supportive, open-door management policy

Why You’ll Love It Here

You’ll be more than a voice on the phone—you’ll be a key player in delivering high-quality service that keeps our customers coming back. With a supportive environment, continuous learning, and strong team collaboration, you’ll have everything you need to succeed and grow with us.

Your New Role: Customer Service Representative

As a Customer Service Representative, you’ll be at the heart of our customer care operations. You’ll manage calls, schedules, and technicians with efficiency, making sure every customer has a positive experience from start to finish.

Key Responsibilities

• Answer customer calls promptly, ensuring clear and courteous communication
• Maximize appointment bookings and lead generation by maintaining a high call conversion ratio
• Coordinate service technician schedules and manage after-hours service procedures
• Support technicians with inquiries and assist in service call debriefs
• Track and report on goals, leads, cancellations, and aborted calls
• Review work orders and prepare invoices and timecards for processing
• Schedule and follow up on preventative maintenance appointments
• Maintain and update customer databases and respond to inquiries professionally
• Support the Safety Manager in maintaining current safety documents and training records
• Participate in training classes to continuously improve your skills
• Resolve client issues with clear, timely communication and professionalism

Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

• High school diploma or equivalent
• Strong communication skills with a professional and courteous demeanor
• Ability to multitask, type efficiently, and adhere to all safety policies
• 1-2 years of experience in a customer service or scheduling role

One Hour Heating & Air Conditioning is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.