Customer Service Representative - Career Personnel

POSITION SUMMARY

Responsible for inbound/outbound customer service and collection related contact.

• RESPONSIBILITIES:
• Plan course of action to recover outstanding debt.

Negotiate payoff deadlines or payment plans.

• Handle questions or complaints
• Update account status and database regularly

REQUIREMENTS:

• High School Diploma or GED
• Customer Service experience preferred

• Customer service – collections agents are customer-facing representatives of hospital business office clients.
• Negotiation – working with customers to resolve their debts, whether through a payment plan or a lump-sum settlement amount, is a vital part of the self-pay collector’s role.
• Persuasion – in addition to negotiation skills, collector should be persuasive in explaining why it is in a customer’s best interest to resolve outstanding balances.
  
• Basic computer skills
• Professional phone voice
• You will be required to pass a credit check