Customer Service Representative - Russell Tobin

Job Title: Owner Connections Representative

Contract Length: 6 months

Location: Bass Creek, MN (Hybrid: Onsite Tuesdays and Thursdays)

Schedule: Monday–Friday, 9:00 AM–6:00 PM

Pay Rate: $ 20 – 29, Depending on Language Requirements

Job Summary

The Owner Connections Representative serves as a "brand champion," building strong relationships with customers, solving problems, and maintaining open and transparent communication throughout every interaction with clients and customers.

Essential Duties & Responsibilities

• Deliver highly personalized communication with owners, addressing their unique needs and providing tailored solutions.
• Manage customer cases, ensuring timely follow-up and resolution.
• Provide expert knowledge of products, including parts, accessories, and apparel.
• Proactively collaborate with dealerships to facilitate repairs and strengthen brand loyalty.
• Analyze customer complaints, dealership diagnostic findings, and repair histories to determine effective resolutions.
• Conduct proactive outreach to customers who provide negative reviews, addressing concerns and improving brand reputation.
• Act as a "brand champion," maintaining and enhancing the brand image with all customers.
• Advocate for customers by sharing insights with internal teams, including Technical Service, Warranty, Product, Engineering, and Quality teams.

Skills, Knowledge & Education

• Language Proficiency: Trilingual English, Spanish, and French
• Education: Minimum 2-year degree required; 4-year degree preferred.
• Experience:
• 3+ years in B2C roles (preferably in powersports or automotive industries).
• Strong analytical, problem-solving, and decision-making skills.
• Technical Skills:
• Proficiency with Microsoft Outlook, Office Suite, SharePoint, and CRM tools (experience with Microsoft CRM365 preferred).
• Familiarity with social media platforms like Facebook, Twitter, and Instagram.

Benefits Info

Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.