Customer Service Representative - CFMOTO Powersports Inc

The Customer Service Representative is responsible for providing CFMOTO customers (typically end-users), and potential customers with product information, and support for questions and complaints regarding products. Emphasis is on world class customer service that is a competitive advantage and contributes to the growth of the business.

Essential Duties & Responsibilities:

• Responsible for maintaining a high level of customer service, professionalism and projecting a positive image of CFMOTO Powersports
• Acts as a liaison between the customer and CFMOTO Operations
• Identifies process improvements that facilitate a high level of customer satisfaction internally and externally.
• Proactively communicates in a timely manner with external dealers/customers about order verification, order status, pricing, shipment status, accounting and quality issues.
• Communicates in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests.
• Communicates, confirms, and conducts follow up regarding service support issues such as, but not limited to: parts, manuals, flat rates, vehicle status, and training.
• Promotes dealer/customer satisfaction and achieves cycle time reduction through team-based problem solving.
• Regularly participates in cross-functional teams to solve recurring customer issues.
• Responsible for answering Company’s main phone line and directing calls to appropriate person and / or department.
• Special projects as assigned

Qualifications

Education & Experience Required

• High School diploma or equivalent
• 2 – 4 years previous experience in similar role
• Proficient with Microsoft Suite (Excel, Word, Outlook, PowerPoint)
• High level negotiation and dispute resolution skills
• Ability to work in a fast paced and changing environment

Education & Experience Preferred

• Bachelor’s degree
• Powersports industry knowledge/experience strongly preferred

Additional information

• All applicants must be eligible to work in the US
• Core business hours are Monday – Friday, 8 am – 5 pm; ability to work required hours
• Working conditions are normal for an office environment