Customer Service Representative - Trelleborg Industrial Solutions (TIS)

Job Summary:

Trelleborg Pipe Seals Milford, Inc., a leading manufacturer of specialized rubber products and machinery is seeking a dedicated Customer Service Representative to join our team. As a Customer Service Representative, you will play a crucial role in providing exceptional customer service and support in a dynamic and challenging environment.

Responsibilities:

• Responds to customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to sales representatives or technical/service areas.
• Maintain detailed and current knowledge of the company’s products and services.
• Analyze customer service needs for communication to service and technical departments.
• Keeps outside sales force informed of activity/trends in their territory.
• Qualifies customers and works with multiple pricing schedules.
• Communicates with customers to help them understand how to use the product properly.
• Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.
• Determines total cost for customer.
• Checks stock with the Inventory Department.
• Routes orders to departments for filling and follows up on orders to ensure delivery by specified dates.
• Receives and investigates customer complaints.
• Experience with international shipping documents and procedures
• Confers with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
• Attempts to sell additional merchandise to customer.
• Compiles statistics and prepares various reports for management.
• Other duties as assigned.

Requirements:

• Minimum five years Customer Service experience
• Above average computer skills, to include word processing, spreadsheets and accurate data entry.
• Experience with international shipping documents and procedures.
• Experience in a Manufacturing environment preferred.

Join Trelleborg's team of dedicated professionals who strive to deliver outstanding service while accelerating performance for our customers. We offer competitive pay, opportunities for career growth, and a supportive work environment that values diversity and inclusion. If you are passionate about customer service and meet the requirements outlined above, we encourage you to apply for this exciting opportunity with us at Trelleborg.

Please note that Trelleborg is an equal opportunity employer committed to providing reasonable accommodations for individuals with disabilities throughout the recruitment process. Contact us to request any necessary accommodations.