Customer Service Representative - The Panther Group

The Panther Group is seeking BILINGUAL Customer Service Representatives for a call center in Middle River, MD.

The Customer Service Representative enters information into the database, processes payments, and assists customers in understanding the program’s procedures for payments, information changes, and violations enforcement.

Essential Duties and Responsibilities:

• Process telephone inquiries.
• Perform account maintenance.
• Research overcharges, and submit for adjustment.
• Prepare reports to include daily Phone Call Log.
• File applications
• Must remain professional under every circumstance with customers and staff members

Qualifications:

• High School Diploma or the equivalent required
• Previous customer service experience
• Fluent in both English and Spanish preferred
• Must be able to work a rotating weekend schedule, one month on/one month off as scheduled or as required.