Customer Service Representative - The One Agency

Miami, FL 33132

About the Job

Job Title: Customer Service Representative

Company: The One Agency

Location: Miami, FL

About Us:

At The One Agency – Florida, we understand the intricacies of tax laws and the importance of accurate financial planning. Our team is dedicated to providing personalized tax consultation services that cater to your unique needs, ensuring compliance while optimizing your financial health.

Job Description:

We are seeking a dedicated and customer-focused Customer Service Representative to join our team in Miami. The Customer Service Representative will be the first point of contact for clients, providing outstanding service and support to address their insurance needs and inquiries.

Pay range:

$18.50 - $28.00 hourly

Responsibilities:

Answer incoming calls and emails from clients, providing information about insurance products, coverage options, and pricing.

Assist clients with policy inquiries, billing questions, claims processing, and other insurance-related issues.

Process new insurance policy applications, renewals, endorsements, and cancellations accurately and efficiently.

Listen attentively to clients' concerns and inquiries, demonstrating empathy and professionalism in all interactions.

Identify opportunities to upsell or cross-sell additional insurance products based on clients' needs and preferences.

Collaborate with internal departments, including underwriting, claims, and sales, to resolve client inquiries and provide comprehensive support.

High school diploma or equivalent; college degree preferred.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Proficiency in computer skills, including Microsoft Office and CRM software.
Ability to multitask and prioritize tasks in a fast-paced environment.
Flexibility to work evenings, weekends, and holidays as needed.

Source : The One Agency