Customer Service Representative - PERRY ELLIS INTERNATIONAL INC

SUMMARY

Perry Ellis International is looking for an individual who is energetic, self-motivated and has a passion for providing excellent Customer Service to support the Golf division. This position is varied & not your traditional high volume call center environment. The role is multifaceted and involves working with Golf Shop/Resort owners, Sales Representatives and various internal departments to support our golf division. Truly a good learning experience for a newcomer wanting to get their foot in the door at Perry Ellis and who is eager to learn the A-Z of our business process flow. 

 RESPONSIBILITIES: 

• Assists on and off course golf shops with any requests they may have such as taking orders, checking stock availability, providing order status, invoices, tracking information, return authorizations and credits. 
• Assists salesmen with various requests similar to those listed above.
• Call Center: answer incoming calls, return any missed calls in a timely manner
• Email management: review and reply to emails in a timely manner
• Upload and validate orders from the order entry portal
• Act as liaison between the sales rep, the customer and the embroidery team to secure artwork and ensure logos are finalized and approved.
• Review open order reports to maintain order base integrity
• Works closely with the following departments on a daily basis: credit, shipping, billing (order entry), Sales Operations and embroidery
• Works closely with the VPs of Sales for Callaway & OPG

 SKILLS: 

• Proficient with Google Drive/Applications or related software.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment

 REQUIREMENTS: 

• AA Degree preferred
• Customer Service experience (retail or call center)
• Person must speak fluent English (excellent phone, verbal, written skills).

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