Customer Service Representative - Globe Life:\ American Income Division: Serur-Hall Organization

We are looking for:

A Customer Service Representative, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best representatives are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and can put themselves in their customers’ shoes and advocate for them when necessary. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Workplace:

Candidates that hired will enjoy a team styled approach towards building a business and appreciate a company that takes pride in making the day to day tasks competitive, fun, and rewarding. No longer do you have be in a cubicle throughout the day, enjoy being able to interact with clients and colleagues throughout the workplace remotely.

Working Remotely we promote team work and an environment where everyone is willing to lend a helping hand. With our awarded training programs you will be challenged on a daily basis to provoke innovation and improvement within the organization. Leave the days of feeling stagnant in the past.

Responsibilities

• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Sales
• Outbound calls to members
• Scheduling
• Generate customer leads
• Take the extra mile to engage customers

Skills

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong communication skills
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

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