Customer Service Representative - Global Distributors

Company Description

Global Distributors is a senior living equipment solution that provides innovative products to senior living facilities. Our goal is to offer the best equipment at a competitive price-point. Our founders are veteran senior living facility operators, and we pride ourselves on being at the forefront of innovation. We strive for excellence in all that we do.

Role Description

This is a full-time on-site role as a Customer Service Representative located in Miami, FL. The Customer Service Representative will be responsible for answering customer inquiries, providing support, addressing customer concerns, ensuring customer satisfaction and experience.

Key Responsibilities

• Client Support: Manage inbound calls, emails, and chats from clients and manufacturers. Provide assistance with questions about products, orders, billing, and other inquiries.
• Issue Resolution: Resolve client concerns professionally and efficiently by liaising with relevant departments, ensuring satisfactory and timely outcomes.
• Documentation: Accurately document all client interactions in the CRM system, maintaining up-to-date records for quality assurance and process tracking.
• Relationship Management: Build rapport with clients and manufacturers, fostering trust and delivering a positive customer experience.
• Process Improvement: Identify recurring issues and provide feedback to management on potential improvements for enhancing the customer experience.

Qualifications

• Experience in a customer service role
• Excellent communication skills, both verbal and written
• Ability to problem-solve and work in a team-oriented environment
• Prioritization and multitasking skills
• A willingness to learn and adapt to changes in procedures or policies
• Knowledge of the senior living industry is a plus, but not required
• A high school diploma or equivalent is required, and an associate's or bachelor's degree is preferred