Customer Service Representative - Carney AmFam Agency

Are you ready to join The Linda L Carney AmFam Agency as a Customer Service Representative in Menomonee Falls, Wisconsin? We are a dedicated insurance agency committed to providing exceptional service to our clients in-person. At our agency, you will be an essential part of our team, helping policyholders with their insurance needs and ensuring their satisfaction.

Our office in Menomonee Falls is the heart of our operations, where we build strong relationships within our community. As a Customer Service Representative, you will have the opportunity to engage with clients face-to-face, addressing their questions, updating policies, and providing expert advice.

If you are a people person, enjoy helping others, and thrive in a fast-paced environment, Carney AmFam Agency is the place for you. Apply now to be part of our team and make a difference in the lives of our valued clients!

Salary Range: $35000.00 - $60000.00 per year

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Life Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Tuition Reimbursement

Responsibilities

• Client Interaction: Interact with clients, providing assistance with insurance-related questions and policy requests.
• Inquiry Resolution: Address client inquiries promptly and efficiently, ensuring a positive client experience.
• Policy Support: Assist clients with policy changes, updates, and coverage inquiries.
• Documentation: Maintain accurate records of client interactions and transactions.
• Customer Satisfaction: Ensure clients are satisfied with their experiences and provide solutions to any issues that arise.

• Excellent Communication: Strong verbal and written communication skills to interact effectively with clients and team members.
• Customer-Focused: A genuine desire to assist clients, address their needs, and provide exceptional service.
• Detail-Oriented: Ability to pay close attention to detail when managing client accounts, processing information, and resolving issues.
• Organization Skills: Strong organizational skills to prioritize tasks, manage workload efficiently, and meet deadlines.
• Adaptability: Flexibility to adapt to changing priorities, client demands, and operational needs in a fast-paced environment.
• Insurance Knowledge: Familiarity with insurance products, policies, and regulations is an asset but not required.
• Willing to get insurance licenses. (Property, Casualty and Life licenses)