Customer Service Representative at Nesco Resource

Nesco Resource has partnered with a global manufacturer of products and systems for the medical industry in their pursuit of hiring a Customer Service Representative. This is a full-time, direct-hire opportunity to join their team and work onsite in Melville, NY.
Job Overview:
In this role, you will assist customers by providing product information, resolving inquiries, and ensuring an outstanding experience. If you are enthusiastic about customer service and have strong communication skills, we want to speak with you!
Key Responsibilities:

• Serve as the primary point of contact for customer inquiries via phone and email.
• Provide detailed information about products and systems, product selection, price quotes, basic returns, special pricing and status updates
• Troubleshoot and resolve customer issues efficiently and professionally.
• Accurately document customer interactions in the CRM system.
• Coordinate with internal teams to address and resolve technical or order-related issues.
• Support continuous improvement initiatives to enhance customer satisfaction.

• Monday to Friday, 8:00 AM - 5:00 PM (1-hour lunch).
• Occasional overtime evenings or weekends, though this is not often and not guaranteed.

• Order entry and order management experience within a manufacturing organization
• 2 years of customer service or call center experience
• Strong verbal and written communication skills.
• Experience with web-based service and/or e-Commerce tools and basic office tools (e.g., Microsoft Office).
• Problem-solving skills with the ability to work in a fast-paced environment.

• Familiarity with supply chain processes
• Freight and logistics experience a plus

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.