Customer Service Representative - Climate Experts Air Plumbing & Electric
Melbourne, FL 32934
About the Job
Hiring an experienced Customer Service Representative
High Hourly Wage Daily Bonus Potential Daily commission potential
Health,Vision, & Dental Insurance Company Paid
Paid Time Off & Sick Days
401k Retirement Plan with matching!
We offer paid training!
Who We Are : If you’re looking for a company that wants you to learn, grow, and succeed, then let’s talk! Climate Experts Air & Heat has built a reputation for service, quality, and reliability that other home services companies in Central Florida cannot match.
We only hire the most reliable employees who fit in with our Culture and our Core values (check out our over 2,000 reviews online with a 4.9-star rating) We're a family-owned and operated company that specializes in high-quality residential HVAC Services and our team members take great pride in the work we do!
Who We Want : Our core values are fundamental to us and must be demonstrated daily, if you can contribute to our Healthy Culture that includes Innovation, Adaptability, Empathy,and Honesty then you are who we are looking for!
Why Choose Climate Experts?
- Competitive Weekly Pay with Base Hourly Pay Daily Bonus incentives & commission
- WORK LIFE BALANCE (SUNDAYS OFF, 10AM-7PM SHIFT Mandatory Saturday Shift and choice of weekday off)
- 401(k) retirement plans with 4% company matching*
- Health Insurance PAID by Company (up to 99% employee health insurance monthly premium paid by company, HSA plan available with company contribution)*
- Dental Insurance- Company pays 50% of Premium*
- Vision Insurance- Company pays 50% of Premium*
- PAID TRAINING (We Pay to Train You in our facility, We Pay for Certifications)
- 56 hours of Paid Time Off Accrued per Year (employees typically earn an average of an additional 50 hours of PTO per year when they get 5 star customer reviews)*
- 7 Paid Holidays Off*
- Company Computer (We use top-of-the-line software for dispatching)
- NEXSTAR Company- Our Employees have access to world class training and coaching
- Team-Focused Work Environment- We have several company planned outings per year
- Fun! We have motivational meetings every Monday and we have Chilly the Penguin as our Mascot
- Appreciation- Employee of the month plaque and bonus check!
- Community Focus: We are dedicated to serving our customers as well as the greater good by contributing to both local and global causes.
- Office Support: We have a dream team of office employees that are dedicated to making your life easier from the Warehouse to Dispatch & Customer Service, to Marketing and HR
- Weekly employee paid customer service & sales training & coaching
*Must pass 90 day probationary period before benefits are allotted.
What will I do?
- Take inbound calls using the Climate Experts Script
- Make outbound calls to existing customers using our script
- Create relationships with customers over the phone
- Book jobs for the service department
- Make Happy Calls to existing customers
- Call and schedule maintenance plan members
- Attend trainings and meet company guidelines and KPI's
- Maintain and fill out the 3-day call board
- Answers any customer questions and concerns
- Reaches out to inbound leads from all sources
- Conduct happy calls to existing customers and provide 5 star service
- Book customers into our software
Do I have what it takes?
- Minimum 1 year customer service answering phone calls
- Follow our tobacco policy
- Background Check Required
- Drug Free Workplace
- Reliable Transportation
- Cell Phone w/internet connection
- Loves to talk to people and gain relationships
- Enjoys sales and acheiving goals
- Team player, friendly, quick learner, and creative go-getter
- Amazing customer service skills
- Friendly & Approachable
- Driven & Goal-oriented
- Great Listener
- Wanting future growth
This position has fast growth opportunities and an aggressive path to progression
We have an amazing referral and bonus program.
Check out this video with one of our Employee's explaining what it’s like to work at Climate Experts!
https://youtu.be/X3J-2K1Fiu0
OPEN INTERVIEWS EVERY WEDNESDAY AT 10AM AT 4270 DOW RD SUITE 209, MELBOURNE FLORIDA 32934. PLEASE DO NOT CALL OUR OFFICES OR COME IN ON A DIFFERENT DAY WITHOUT AN APPROINTMENT.
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