Customer Service Representative - PDS Tech Inc

**Great new role! Check it out....** **PDS Tech Commercial, Inc. is seeking candidates for a Customer Service Representative in Marysville, Washington.** Job Title: **Customer Service Representative** Job Type: **Full time; Contract** _(6 months, likely to extend)_ Location: **Marysville, WA** Start: **ASAP** Schedule: **1st shift** _7:00 AM to 3:30 PM_ Pay Rate: **$16.28-$** **20.87** **Job Description:** The Customer Service Representative requires a high level of internal customer engagement, plus the capability to coordinate successful integrated product offerings. The Customer Service Representative works in coordinating, supporting, and improving the commercial process and positively influences customer happiness. The Customer Service Representative is responsible for coordinating day-to-day activity for customer requests, processing customer orders and quotes, and maintaining front-line communication with the customers. They update changes of order dates and ensure adherence to contractual obligations. The Customer Service Representative is accountable for performance KPIs used to monitor department performance. Additional responsibility includes escalation of customer issues to the Manager as needed. **Job duties include but are not limited to:** + Receive and process intercompany purchase orders. + Accurately process customer transactions such as orders, quotes, invoices or returns. + Provide accurate information regarding availability, lead times, special orders, etc. + Monitor scheduled shipment dates to ensure timely delivery and expedite as needed. + Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints. + Identify trends in customer satisfaction or dissatisfaction. + Manage time effectively, meet personal goals, and work effectively with other members of the team. + Communicate to the purchasing & planning departments unexpected increases or decreases in demand for products. + Maintain proficiency in using a personal computer, data entry terminal, and other common office equipment and software. + Follow company policies and procedures. + Present a professional image at all times to customers and vendors. + Active participation in operational improvement activities. + Other tasks as needed and flexibility is key. + Willing to work overtime as needed. **Qualifications:** Education: High school diploma required; bachelor's degree preferred Experience: 2-3 years of data entry experience Computer: Proficient in Microsoft Excel, PowerPoint, and Word. Knowledge and understanding of basic ERP/MRP functions and applications is preferred. Other Skills: High attention to detail with a demonstrated ability to meet deadlines. Excellent problem-solving and organizational skills. Works well under pressure, with a high degree of adaptability and flexibility in a fast-paced, rapidly changing environment. Exceptional verbal and written communication skills. Ability to manage multiple priorities and work cross-functionally. Strong prioritizing and multi-tasking skills to work within tight deadlines The above declarations are not intended to be an all-inclusive list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job, rather, they are intended only to describe the general nature of the job. **Pay Details:** $16.28 to $20.87 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.