Customer Service Representative - Jentis Studios

Job Brief:

Responsible for answering inbound customer service calls related to patient accounting questions. These calls will primarily be on Regional Business Office (RBO) accounts. However they include calls on accounts in any other National Collection Systems business entity such as Early Out, MSU, CFC, NRC or NMC. When inbound call volumes are low incumbent may make outbound follow up calls on outstanding AR accounts.



Responsibilities:

Customer assistance online and over the phone (50-60 incoming calls / emails daily)

Answering inbound calls in a timely manner

Listen and understand customer requests, questions and complaints

Direct calls to proper department

Navigate caller through the website

Respond to emails and voicemails in a professional and timely fashion



Skills Required:

Exceptional customer service skills

Excellent written and verbal communication skills

Outstanding problem solving skills in fast paced, on-the-fly environment

Ability to multitask and prioritize effectively

Desire and ability to pay extreme attention to detail in a distracting work environment

Accurate data entry

Comfort with Microsoft Office and databases

A sense of humor

Willing to adjust responsibilities as needed-flexibility is a must!