Customer Service Representative - Manufacturing - Greif Packaging LLC

Some of the benefits you will enjoy from Day 1:

• Comprehensive Medical, Dental, and Vision Insurance
• Eligible to accrue up to 120hrs of vacation
• 10 paid holidays
• Monthly Production Incentives
• 401K company contribution (3%) + Additional company match up to 6%
• Employee Assistance Program
• Discounts website
• Paid Parental leave
• Tuition assistance program (up to $5,250 p/yr)
• Much more

Other benefits subject to a waiting period:

• Profit sharing plan

Major Responsibilities 

• Must be willing to work onsite Monday - Friday, from 8:00 AM - 5:00 PM
• Serves as the primary contact between Greif and its customers.
• Strengthens and maintains favorable relationships by listening to customers regarding our products and services and finding the best solution for the customer.
• Receives customer orders (via e-mail or telephone) and assures accurate and timely entry into applicable ERP software.
• Provides accurate and timely communications to customers, field sales, and the plant on any aspect of order fulfillment, such as pricing, specifications, plant production timelines, shipping, delivery dates, etc.
• Receives customer complaints and communicates information to appropriate internal resources to implement formal complaint procedures. In conjunction with those internal resources, secures authorization for the return of materials, initiates returned sales procedure, and prepares credit requests.
• Responds to customer requests for samples or specifications and other services. Involves field sales personnel as appropriate.
• Assist in resolving and preparing documents for billing corrections.
• Assists in setting up new customer accounts.
• Assists in the orientation and training of other employees as requested.
• Develop knowledge of products, policies, and procedures necessary to perform job duties.
• Maintains excellent records.
• May participate in problem-solving teams for continuous process improvement.
• Review inventory levels with sales representatives to minimize inventory orders
• Assist in the development and maintenance of item specifications.
• Demonstrated skills in verbal and written communication.
• Data entry for box and sheet pricing
• Centralize COUPA/Purchasing reviews and POs
• Drop and rental trailer pool tracking
• Costing audits for box/spec profitability
• Vendor relationship development for pallets, ink, etc.
• Performs other duties as assigned.

Knowledge/Skills & Education

• Corrugated Box Industry preferred but not required!
• High school diploma or equivalent required, along with a minimum of 3 years of customer service or account development experience in manufacturing
• Demonstrated skills in verbal and written communication.
• Solid knowledge of products and services.
• Proficient computer skills with the ability to learn new software. MS Excel is required, and ERP Systems knowledge is a plus
• Good knowledge of basic office equipment
• Good organization and data entry skills.
• Good attention to detail.
• Self-starter that can work with minimal supervision.

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