CUSTOMER SERVICE REPRESENTATIVE - Spherion

We are looking for a customer service representative for a leading specialty chemical distributor of resins, monomers, additives, pigments and performance minerals. As a Customer Service Representative (CSR), you will be a crucial member of our customer support team, ensuring that our clients receive unparalleled service and support throughout their interactions with us. You will serve as the primary point of contact for customers, addressing inquiries, processing orders, and resolving issues promptly and professionally.

Responsibilities:
Customer Support:
-Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
-Respond to customer inquiries via phone, email, and live chat promptly and professionally.
-Provide information about products, services, pricing, and availability.
-Assist customers in placing orders accurately and efficiently.
Order Processing:
-Process sales orders, ensuring accuracy in pricing, quantities, and shipping details.
-Coordinate with logistics and shipping departments to ensure timely delivery of orders.
-Monitor order status and provide updates to customers as needed.
Issue Resolution:
-Investigate and resolve customer complaints regarding product quality, delivery issues, billing discrepancies, etc.
-Work closely with other departments (such as technical support, sales, and manufacturing) to address customer concerns effectively.
Documentation and Reporting:
-Maintain accurate records of customer interactions and transactions using our CRM system.
-Generate reports on customer inquiries, sales trends, and customer satisfaction metrics.
Relationship Building:
-Build strong relationships with customers by understanding their needs and proactively addressing concerns.
-Identify opportunities to upsell or cross-sell additional products or services based on customer needs.

Working hours: 8:00 AM - 5:30 PM

Skills:
Proven experience as a Customer Service Representative or similar role, preferably in the chemical industry or related field.
A background in chemistry or related sciences is advantageous but not required.

Education:
High School

Experience:
1-4 years

Qualifications:
-Experience preparing bills of lading for warehouse shipments.
-In office CSR experience
-Excellent communication and interpersonal skills.
-Experience with shipping, multiple products and freight knowledge
-Strong problem-solving abilities and attention to detail.
-Proficiency in Microsoft Office Suite.


Are you ready to make a difference in the chemical industry? Join us as a Customer Service Representative and play a pivotal role in delivering exceptional service to our valued clients. If you have a passion for customer satisfaction, excellent communication skills, and thrive in a dynamic environment, we want to hear from you!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).