Customer Service Representative - Reliable Credit Association Master

The Customer Service Representative (CSR) is a non-exempt employee that performs customer service and collection duties and provides administrative an...Knowledge, Skills, and Abilities:

High school diploma, GED or equivalent is generally required, industry experience preferred. Will accept any suitable combination of education, experience, or training.

Strong people interaction skills, customer awareness and service orientation. Ability and desire to follow the Golden Rule.

Personable with the desire to interact with others respectfully while developing productive working relationship and maintaining strict confidentiality.

Ability to effectively communicate, understand, and empathize while maintaining a professional, patient, friendly demeanor.

Ability to minimize conflict and maximize rapport while effectively working with diverse populations and those that at times may be experiencing high levels of stress.

Confidence in communicating difficult messages including denying a customer’s request and a willingness to offer our products and services.

Self-motivation, a sense of urgency and adaptability.

Business acumen including, but not limited to business sense and understanding, keenness and quickness in understanding in dealing with business situations such as risk and opportunity.

Ability to learn and apply applicable laws and regulations.

Ability to learn and navigate multiple tasks, systems, and situations while working under pressure to meet deadlines.

Basic computer skills, including a general proficiency using Microsoft Office programs.

Fluency in English and Spanish is a bonus.