Customer Service Representative-LS - Ultimate Staffing Services

Join Our Team as a Customer Service Specialist in Costa Mesa!

Are you passionate about providing exceptional customer service experiences? We're looking for a dedicated individual to join our team in Costa Mesa as a Customer Service Specialist. In this role, you'll have the opportunity to represent our company's values and commitment to excellence while interacting with customers and ensuring their satisfaction.

Perks and Benefits:

Competitive pay starting at $22 per hour

Comprehensive benefits package, including health insurance and retirement plans

Opportunities for growth and advancement within the company

Responsibilities:

Serve as the first point of contact for customers via email, phone, and chat, providing prompt and professional assistance

Respond to customer inquiries, concerns, and complaints with empathy and patience, striving to exceed their expectations

Provide accurate information about our products and services, helping customers make informed decisions

Schedule order shipments and prepare shipping documentation, ensuring timely delivery and compliance with shipping regulations

Assist customers with placing orders, processing returns, and resolving any issues to their satisfaction

Requirements:

Excellent communication skills, both verbal and written, with a focus on clarity and professionalism, must be able to read from a script.

Strong interpersonal skills, allowing you to build rapport and trust with customers

Empathetic and patient demeanor, enabling you to handle difficult situations with grace and professionalism

If you're ready to

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.