Customer Service Representative at Nagler Group

The Customer Service Representative is the primary liaison between our customers, sales team and product lines. Primarily responsible for providing quotations and order management with a high degree of accuracy. Also expected to work with other departments to resolve various customer problems/issues.

• Provide accurate and complete response to high volume of incoming customer service inquiries

• Process request for quotation by investigating historic pricing and coordinating with the product line manager

• Order Entry/Management - new orders, return orders, sample orders, credits, debits

• Maintain backlog to reflect customer requirements, manage all expedite requests

• Handle customer complaints and/or elevate when necessary.

• Coordinate with various other departments to solve problems

• Exercises good judgment within defined practices and procedures to determine appropriate action.

• Build relationships and trust though out the company and with customers.

• Proven customer support experience

• Strong phone skills and active listening

• Customer orientation, ability to adapt to different types of personalities

• Excellent oral and written communication

• Ability to multi-task, prioritize, problem solve and mange time effectively

• Team Player

• Proficiency with MS Office Suite

• College degree

Other Special Skills (Optional):

• SAP - preferred

Compensation: $55,000 to $75,000 DOE 

Please send your resume to jmartin@naglergroup.com


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